1. Overview
At yolandadevices , we strive to provide high-quality products and a seamless shopping experience. If you receive a damaged or defective product, we offer a replacement or refund under specific conditions. Please read our policy carefully before making a request.
2. Eligibility for Returns
- Returns are only accepted for damaged or defective products.
- Customers must report any issues within 48 hours of receiving the product.
- The product must be in its original condition, unused, and with all packaging and accessories included.
3. Return Process
- To initiate a return, contact us with your order details and clear images of the damaged or defective item.
- Once your request is reviewed, we will arrange for a return pickup or provide further instructions.
- The item must be handed over in its original packaging during the return process.
4. Refund Policy
- Refunds are issued only if a replacement is not available.
- Once the returned product is inspected and approved, the refund will be processed.
- Refunds are provided in the form of cash reimbursement upon pickup of the returned product.
5. Changes to This Policy
- We reserve the right to modify this policy at any time. Please review it periodically for updates.
For any return or refund inquiries, feel free to contact us at [email protected].